Terms and Conditions

Website Terms

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.

You must not:

  1. Republish material from this website (including republication on another website);
  2. Sell, rent or otherwise sub-license material on the website;
  3. Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
  4. Edit or otherwise modify any material on the website.
  5. Redistribute material from this website except for content specifically and expressly made available for redistribution.

(4) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law.

We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that this user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion.

  • You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
  • You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
  • You must not use our website to copy, publish or send mass mailings or spam.
  • You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law.
  • All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime.
  • We reserve the right to edit or remove any material posted upon our website. We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

(6) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. 

(7) Entire agreement

These terms and conditions constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(8) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(9) Our contact details

You can contact us by email to RIGS or via the contact information provided here.

General Terms and Conditions

1. General

1.1 These General Conditions shall cover all legal relationships between RIGS BV and its Client in connection with RIGS BV’s services, notwithstanding the Client’s General Terms and Conditions, unless RIGS BV expressly agrees thereto in writing in advance.

2. Formation of agreement

2.1 Quotations and estimates provided by RIGS do not entail a commitment or guarantee to deliver such work.

2.2 Any arrangement or agreements with representatives of RIGS shall not be binding until confirmed in writing directly by RIGS.

2.3 The Client’s acceptance of a quotation orally or in writing, or the written confirmation by RIGS of an order, constitutes a contract.

2.4 After acceptance of an order, its quoted price, and the General Conditions, orally, in writing or through our website, an order is deemed to have been placed. RIGS BV shall send a confirmation to the Client. Failure to send this confirmation shall in no way affect the validity and enforceability of the agreement from the Client’s side.

2.5 RIGS BV may consider the person who has placed the order with RIGS BV as the Client.

2.6 Should RIGS have reasonable doubt about the Clients ability to pay, RIGS is entitled to require sufficient security before the commencement of any work.

3. Amendment/cancellation of orders

3.1 Any changes to the project made by the client after the commencement of work shall entitle RIGS to modify both price and completion dates where required.

3.2 Should the Client cancel after commencement of a project they shall be liable for payment for any work already completed. RIGS shall make any work completed available to the client on request, but hold no responsibility for its quality.

3.3 RIGS BV has the right to postpone the completion of the project or cancel the project in whole or in part.

3.4  In case of cancellation by RIGS BV, any amount paid by the Client for parts of the project not completed will be refunded.

4. Completion of orders and confidentiality

4.1 RIGS BV undertakes in all cases to provide a professional service and fulfil all obligations of contract in a timely manner.

4.1.1 The obligation of RIGS BV is considered an obligation to duly perform and is not considered an obligation to deliver a certain result.

4.2 The agreed date of delivery for projects will be provisional unless explicitly agreed otherwise by both parties in writing.

4.2.1 If unable to meet a deadline RIGS will inform Client immediately.

4.2.2 No compensation or other redress shall be available to Client while RIGS can reasonably be considered to be making all efforts to complete work on time.

4.3 RIGS BV may use external third parties, hereafter known as ‘Agents’, to complete projects for the Client.

4.3.1 RIGS conduct rigorous screening to ensure the quality and professionalism of all Agents.

4.4 RIGS BV and its Agents shall treat all information made available by the Client as strictly confidential.

4.4.1 Agents are subject to the same requirements of professionalism and confidentiality as RIGS.

4.4.2 RIGS is not liable for any breach of confidentiality by its Agents unless said breach has been caused by gross negligence or intent on the part of RIGS BV.

5. Fees and payment

5.1 All amounts stated exclude VAT, unless otherwise specified in the quotation.

5.1.1 The Client is responsible for additional costs when making payments such as bank charges, currency conversion et al.

5.2 Client shall pay the order amount no later than 30 (thirty) days after receipt of the invoice.

5.2.1 If payment is not made by the due date, Client shall automatically become liable for interest on the amount owed at 1per calendar month.

5.3 In the event of late payment by the Client, RIGS is entitled to charge extrajudicial collection costs.

6. Complaints and Disputes

6.1 The Client must inform RIGS BV in writing of any complaints in relation to the execution of work as soon as possible and in all cases within 10 (ten) working days of completion, failing which the right to complain shall lapse. Voicing a complaint shall in no case relieve the Client of its payment obligations.

6.2 Where the Client questions quality of work and RIGS is able to demonstrate works were completed correctly, RIGS shall be entitled to charge for time taken in the review process.

6.3 In the event the complaint is justified, RIGS BV will have the right to correct and/or update the part of the project subject to the complaint within a reasonable time frame.

6.3.1 Where corrections are successful the Client shall not be entitled to compensation of any kind.

6.3.2 Should RIGS be unable to satisfactorily complete works in line with all clauses of section 4, the Client may seek a refund for any project elements left incomplete.

7. Liability and indemnity

7.1RIGS BV cannot be held liable for any damages asserted against the Client due to the contents of the completed project.

7.2 RIGS BV can under no circumstances be held liable for any form of damage, such as trading losses, losses due to delays or lost profits.

7.3 The Client indemnifies RIGS BV and exempts RIGS BV from any liability related to third party claims arising from the use of the delivered work.

7.4 The liability of RIGS BV in any given case shall be limited to the applicable order amount.

7.5 RIGS BV shall not be held liable for damage or loss of documents, information or data carriers made available for the completion of the order. RIGS BV shall also not be held liable for damage that arises due to the use of information technology and modern means of telecommunication.

7.6 There will be no direct contractual relationship between the Client and ancillary agents. If, however, a contractual relationship is deemed to exist, the limitations of liability in 7.1 to 7.4 will apply to such relationship in favour of the Respondent.

8. Applicable law

8.1 The Law of the Netherlands shall govern the legal relationships between the Client and RIGS BV

8.2 All disputes shall be exclusively submitted for adjudication by the Court holding jurisdiction in the judicial district where RIGS BV has its place of business.

8.3 The copyright on any materials submitted by the Client remains with the Client. By submitting materials, the Client confirms that they are entitled to use said materials and their use thereof does not infringe copyright law.

8.4 The copyright on works completed by RIGS remain with RIGS until full payment for those works is received. Thereafter the copyright devolves onto the Client or relevant party.

8.5 RIGS retains the right to refuse to translate materials that infringe the law, such as breaches of copyright, incidents of hate speech, unlawfully explicit materials et al.

8.5.1 Where RIGS has a lawful duty to report such materials this report shall be made to the relevant authority without obligation to also inform the Client of such actions.

9. Amendment of the General Terms and Conditions

9.1 RIGS BV shall be entitled at all times to amend its General Terms and Conditions at its sole discretion and without further notice.

9.2 RIGS BV shall always ensure provision of an accurate copy of the General Terms and Conditions upon request and/or to posting of an accurate version on www.ri.gs.