The information we collect
When you use our contact, quote, PDF download and other forms we collect your information on a secure CRM platform. Information is not stored on our website. We will use your information to contact you in connection with the request you have made. This may mean:
- Following up your contact by responding to your questions or requests.
- Providing a quotation for works if you have requested one.
- Sending a newsletter if you have requested to join our mailing list.
- informing you of relevant offers we have.
We do not share your information with any third party for the purposes of marketing. We may share information with third parties to ensure the effective execution of work. For example, if you send us a text to be translated, we may share that text with one of our language experts. In all such cases:
- All third-parties will be known to us, we do not use third parties on an ad-hoc basis.
- Third parties will be effectively screened and subject to our confidentiality and privacy policies.
- Only information essential to the execution of works will be shared.
You may opt out of any communications at any time using links in our emails, or the contact details below. Please be aware that if you opt out of communications before we have completed work you have requested, we will not be responsible for completing such work, and may still need to contact you to collect payment for any work already undertaken.
With all cookies on this site personal information is not contained in the cookies, however, it may be possible to use the information in combination with other data to build a personal profile. This is why we secure our site to prevent malicious access.
If you use the social sharing buttons on our blog, some information will be collected by the social platform and their cookies will remain on our website. We use encryption on our website to help prevent access to these cookies.
Who can see this information
Mike Smith – Owner of Digital Smithy, who is our web developer and subject to our privacy and confidentiality policies.
Employees of RI.GS, who are the parent company of our services.
How we keep your information secure
Our website uses encryption so that cookies and information entered on forms is secure. This is through an SSL certificate. You can see that our site is secure through your web browser, which will have a padlock or a green ‘SECURE’ message, and will show HTTPS at the beginning of our website address.
- Admin account holders for our website must use strong passwords so that their accounts are secure.
- Our CRM uses a strong password and SSL to keep it secure.
- Your data is never stored elsewhere or shared with anyone except where detailed in ‘Who Can See This Information’ above.
- You are entitled to view, amend, or have deleted the personal information that we hold. To do so contact us using the details below.
Sharing your information
We do not share your information with or sell it to third parties except for the execution of works as detailed above.
We will not disclose your information to any third party unless we are required to do so by law. In such cases we will ensure due diligence in releasing only required information, and this only to recognised official parties entitled to require this information under law.
To act upon these rights contact us using the detail below.
To be informed
This policy gives a clear guide to what data we collect and why.
The right of access
You may request a copy of the information we hold about you at any time.
You may ask us to correct information held about you if it is incorrect or incomplete.
The right to be forgotten
We will remove all data held about you on request.
The right to restrict processing
We do not currently process your data – that is – we do not use it for marketing, sell or otherwise share it with third parties or act upon your data except to use it to communicate through our newsletter. You may opt-out of our newsletter at any time.
Your right to retain and reuse your data
We do not collect sensitive personal data nor claim any rights of ownership over your data that we do hold.
The right to object
We do not use your personal data for the purpose of direct marketing, scientific and historical research, for the performance of a task in the public interest or any similar purpose. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose.
Your rights regarding automated processes
We do not use automatic processing of data. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose.
For any of the above you may contact us through our standard contact form, by email, by phone or in writing using the following details.
Our contact form: CONTACT
Our phone: +31 (20) 33 00 333
Our address: RIGS B.V. Prinsengracht 697. 1017 JV Amsterdam
We will deal with any requests within 28 days except where reasonable impediment prevents us from doing so.
Mike Smith is our website developer through Digital Smithy. He provides website, security and social media support to us. As the developer of our site he has access to all data on the site. We have ensured that Digital Smithy abides by the GDPR and treats all our data and that of website users, customers and email contacts in strict confidence.
For enquiries you may contact Digital Smithy directly through his website: digitalsmithy.co.uk